Welcome to High-End Hoarder, a personal lifestyle and fashion blog by me, Erin Robinson. I'm launching this blog as a creative outlet to share my personal style through daily outfits, home decor and working mom tips. I love what I do every day and can't wait to share it with all of you.
I previously was the Program Director of AOL's Voice of the Customer team, leading a team of passionate people to grow a successful overall customer experience program from feedback to the global contact center and to, most notably, social media. I'm committed to ease a customer's journey from end to end – focused on single-contact resolution and product satisfaction. I've developed numerous social listening channels and response mechanisms as well as worked with other teams to create social customer care solutions for their products and services. I bring more than 10 years of experience to the table and am an evangelist for social support and education for product managers to participate in the social customer setting.
I have a degree in Communications, a background in design and copywriting and am a certified ScrumMaster. I'm a sought out speaker on social media and customer care, including CRM Evolution, Dreamforce, Pubcon and Social Media Week NY. I reside in Northern Virginia with my husband where I'm a new mom to a baby boy, and obsessed with my puppy Lilly.
I'd love to hear from you! If you have questions, please feel free to reach out to me via email at ebrechbiel@gmail.com
